Terms and conditions

Driver’s Responsibilities
  • All drivers must be between the age of 18 to 71.
  • All drivers must have experience riding a bike. Our staff is allowed to cancel bookings if the driver seems unable to safely drive the bike.
  • All drivers and passengers must wear a helmet while driving a motorised bike.
  • If you’ve lost or broken your helmet please contact Customer Care and we can bring you a new helmet. Please, never drive without a helmet.
  • All drivers must have a valid Driver’s License. Depending on your nationality and the location you might also need an International Driver’s License / document. It is your own responsibility that you have these documents in good order and make sure they are still valid!
  • All bikes must be locked when not in use.
  • Park your bike at designated parking areas only. Make sure not to park your bike at private properties without permission of its owners.
  • Customers are responsible to ensure that every member of their group has proper travel documents as regulated by the local government.
  • All clients are strongly recommended to obtain appropriate travel and medical insurances. Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, 3rd party damage and cancellations is advisable.
  • If renter does not possessed the driving license and if there is any case with the police caused of this matter, renter is required to settled the police matter by them self.
  • Rental rate is not inclusive insurance of the scooter. Accident damage or thievery of scooter any part of it, will be customer own liability. Renter will be asked to sign rental agreement on the day we delivery the vehicle. If you don’t understand the agreement please ask our staff to explain further. Once you sign the agreement we will not be able to refund payment for item.
Motor Bike
  • All bikes are supplied with a full tank of petrol upon delivery and should be returned with a full tank as well. In case the fuel tank is not filled to the top we will charge for the fuel plus a handling fee.
  • You have the option to switch to another bike within three hours after accepting your reserved bike, if stock is available and with a one time restriction. In case of an upgrade, the extra costs will be charged. In case of a downgrade, the difference will be refunded.
  • Bikes must be returned on time. Late return may result in extra hiring costs, so please keep to the agreed return time or notify us 48 hours prior if you wish to extend your rent. If you want to extend your rental period the easiest way to do this is to make a new booking online and inform us by a simple phone call or email.
  • You must notify Customer Care if you become aware of a fault or if the bike becomes unroadworthy for any reason. We will immediately repair or replace your bike.
  • We work extremely hard to ensure that our bikes are in excellent condition. As such our bikes are strictly for road use only and are not to be taken off road or onto beaches.
  • We are not liable to refund any losses caused by improper documentation and any other travel related problems including but not limited to cancelled or delayed flights.
  • The type of bike you reserved might not be available due to unforeseen circumstances. If this is the case we will provide a similar or upgraded bike at no extra cost.
  • Our staff is not allowed to provide any other services than listed on our website and brochure.
  • We will not entertain any complaints raised after client’s departure.
  • We are not liable for failure to perform our obligation caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
Delivery and Pickup
  • If we offer a delivery or pickup service at your rental location, delivery and pickup times are indicative. We try to be as punctual as we can, but in busy touristic areas logistics can be a challenge.
  • If you decide to leave your bike behind at your accommodation for pick-up without you being present, take 5 pictures of the bike: front side, left side, right side, back of the bike and the fuel indicator. If your bike has storage capacity under its seat, photograph that as well to show you have put the helmet and other accessories inside. Always leave the keys with the receptionist/duty manager and inform us which of the hotel staff has accepted your keys. It is under no circumstance allowed to leave the bike behind in areas without supervision, such as the airport.
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